Treating Customers Fairly Policy

Citizen’s Advice Bureau

Citizen’s Advice can be consulted at any stage in the complaints process for free, impartial advice.

Call the Citizen’s Advice Consumer Helpline on 03454 04 05 06 (helplines open Monday to Friday, 9am to 5pm excluding bank holidays).

Ombudsman Services: Energy

For free, independent advice and support for complaints (after following the complaints process), visit Ombudsman Services: Energy.

Call Ombudsman Services: Energy on 0330 440 1624 (helplines open Monday to Friday, 9am to 5pm excluding bank holidays) or email enquiries@os-energy.org